You Have Questions? We Have Answers

The Answers

We have the answers to your frequently asked questions. If your question is not so frequent, feel free to ask us personally at team@thesourcejuice.com .

Q: Why The Source? Answer

When we were creating our juices, we put a huge emphasis on functionality as well as flavor. All of our juices perform a specific function for your body, whether it be boosting immunity or promoting glowing skin, but while they are beneficial for your health they are also incredibly tasty. We know that some juices, however good for you they may be, are harder to swallow than cough syrup. Being healthy should not be a chore, it should be enjoyable, which is why we made each juice as delicious as it is nutritious. Now, everyone, juice fan or not, can enjoy the health benefits juicing has to offer without sacrificing any taste. Our goal is to simplify the concept of juicing and provide a feel good versatile product loved by all who try it. Health is wealth and we are working hard to make the journey more enjoyable.

Q: Why cleanse? Answer

Cleansing is a great way of flushing the body of toxins and filling it with nutrients instead. A cleanse is perfect for when you want to lose some extra weight, reset your health regimen, feel better prepared for an important event, or just want to try one out to see how you feel. Whatever the reason, the benefits remain the same: more energy, clearer skin, healthier habits, higher quality of overall well-being, just to name a few.

Q: Why cold-pressed juice? Answer

Heated blenders strip away a lot of the beneficial nutrients produce offers. By cold-pressing juice, the ingredient’s vitamins and minerals remain intact, so you do not miss out on any of the good stuff.

Q: Why organic? Answer

Organic means that the food has been produced without any pesticides or chemicals, which are known to be toxic and hazardous for humans. We want to keep that stuff out of our juice and most certainly out of our bodies, so we only use 100% organic produce.

Q: I have never cleansed, what can I expect? Answer

Everybody experiences cleanses differently. At first, you may feel a slight headache, but that is probably just from caffeine withdrawal and some green tea will fix that in a jiff. Fatigue is normal on the first day, especially if it is your first cleanse, but that will be replaced with some serious clean, green energy and by the end you will be feeling lighter and brighter than ever before.

Q: I got my cleanse, now what? Answer

Scream with excitement because it has finally arrived! Then proceed to open up your box and store your juice in the refrigerator. To get the most out of your cleanse, read the information we sent you in the package. It not only contains guidelines, but some extra tips for health and wellness you won’t want to miss! Make sure you begin your cleanse when agreed upon. Once you open your juices, they will last 24 hours. If you are receiving a 5-day cleanse, be sure to check the expiration dates on the bottle to ensure you get are getting the freshest experience possible.

Q: Can I workout during a cleanse? Answer

We advise people not to do any heavy exercising, since a cleanse does not give you a lot of excess energy for it, but light cardio and yoga is recommended. A little bit of sweat is another way to rid the body of toxins.

Q: Can I eat on my cleanse? Answer

Ideally you would not eat on a cleanse and instead quell your hunger with water and tea, but it is your cleanse, so it is up to you. If you feel like you need to eat, try snacking on some cucumbers, celery or some nuts, such as cashews, to curb your appetite.

Q: Do you add any additives to your juice? Answer

Not a chance! Our juices are all-natural, all organic with no added sugars. They are not pasteurized, so you are getting juice straight from the source, with no tampering or chemicals in between. Just remember, because of this your juice will only last 24 hours after being opened, and you don’t want any of that goodness going to waste.

Q: Why do my juices separate? Answer

In most juices, there have been chemicals added to prevent this separation, but not ours. Don’t be alarmed, the separation is totally normal. Give your juice a quick shake and it’ll be right back to being a blended beauty.

Q: What is alkalizing? Answer

Alkalizing is balancing of the over-acidification of our bodies. Alkaline is a pH level over 7 and acidic is a pH level below that. When our body is alkalized, germs are less likely to infiltrate our immune system, making disease and disorders less likely. Foods with a high alkaline pH are veggies such as spinach, cabbage, carrots and celery, all ingredients we use in our juices in order you keep you healthy, happy and balanced.

Q: Do you just sell cleanse programs? Answer

Nope! You can order juices as you wish, no cleanse program required. Is Rise & Shine your favorite way to start the morning? Then just order those. Or is Volcano preventing you from getting that cold your roommate has? We can bring it straight to your door for an extra fee of £15 for anywhere in the Big Smoke.

Q: Where do you deliver? Answer

We deliver to any and all places in London. If you are looking to get our juices delivered to elsewhere in the UK, we can make special delivery arrangements. Just get in touch with us and we can make it happen.

Q: How much does delivery cost? Answer

For anywhere in the UK, our standard shipping rate is £15 for orders under £80 and FREE delivery for orders of £80 and above.

Q: How many days does it take? Answer

We will contact you with an expected delivery date when you've placed your order. Deliveries typically take 2-3 working days, but it will vary depending on the size of the order as well as the delivery address. You will also receive an email once the order has been dispatched, to let you know that it's on its way!

Q: Do you coordinate delivery times?  Answer

If you're doing a cleanse, it is advisable to plan it at least 1-2 weeks in advance in order to prepare mentally and physically (see our Cleanse Overview page for more information). When you place your order, let us know in the comments section when you'd like to start the cleanse, so we can plan the delivery accordingly.

Q: Do you usually deliver in the morning? Answer

We deliver in the morning between 8 and 10am or in the evening between 5 and 8pm. If you have a preference for morning or evening delivery, please let us know in the comments section when you place your order or feel free to email us at orders@thesourcejuice.com.

Q: What if there is a problem with my delivery? Answer

If there is an issue or you have any questions, please email orders@thesourcejuice.com .

Q: What if I want a refund? Answer

Please check the product upon delivery and let us know of any issues as soon as possible. Customer satisfaction is our main priority and we will make every effort to make sure that you're happy and refund your purchase if there are any problems with the product. Our full Refund Policy is presented in the check-out page before you place an order. Please review it and if you have any questions, feel free to get in touch: orders@thesourcejuice.com

Q: I am not into delivery. Do you sell your juices in stores? Answer

You bet we do! Check out our store locations under “The Shops” tab and pick up the best stuff on earth from one of our awesome suppliers.

Q: Can my kids drink The Source juice? Answer

Absolutely! Our juices are great for kids to get their daily fruits and vegetables while enjoying the delicious taste.

Q: I’m allergic to almonds, do you have an alternative to the almond milk? Answer

Yes! Let us know when you place your order and we will replace your almond milk with a green juice. All of our cleanses are made in the same kitchen.

Q: Do you do corporate rates or catering? Answer

Of course. Contact us to let us know what kind of event you need us for, whether it be an office wide pick-me up or a treat for your party guests, we are there. We can work out the perfect deal, so everyone gets a piece of the delectable action.

Q: How about editorial discounts? Answer

If you are considering including us in any press, we are considering you. Send any inquiries to the team@thesourcejuice.com .